Refund policy

ALL SALES ARE FINAL.

QCL Store, operated by Quality Collectibles LLC does not accept returns, exchanges, or cancellations after an order has shipped. Please review all product photos, descriptions, condition details, measurements, and other listing information carefully before completing your purchase.

Because we specialize in collectibles, product packaging may show minor factory, shelf, storage, or handling imperfections unless otherwise stated in the product listing. These characteristics do not automatically qualify an item for return or refund.

Exceptional circumstances

In limited and exceptional circumstances, Quality Collectibles LLC may choose to review an issue with an order on a case-by-case basis. Customers may contact us at dionel@qualcollectibles.com with their order number, a description of the issue, and supporting photographs when applicable.

Submitting a request does not guarantee a return, refund, exchange, replacement, store credit, or any other remedy. Any resolution offered by Quality Collectibles LLC is made at our discretion based on the specific circumstances of the order.

Customers should not return or ship any merchandise back without prior written authorization from Quality Collectibles LLC. Unauthorized returns may be refused and will not automatically qualify for a refund.

If Quality Collectibles LLC approves a refund or other resolution in an exceptional case, the applicable terms and instructions will be provided directly to the customer.

Nothing in this policy limits any rights that cannot be excluded or waived under applicable law.

For questions regarding an order, contact dionel@qualcollectibles.com.

QCL Store by Quality Collectibles LLC